Privacy PolicyAt Citizens Advice we collect and use your personal information to help solve your problems, improve our services andtackle wider issues in society that affect people’s lives. We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential. When we record and use your personal information, we: At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information: We handle and store your personal information in line with the law - including the General Data Protection Regulation and the Data Protection Act 2018. You can check our national Citizens Advice policy for how we handle most of your personal information. This page covers how we, as your local charity, handle your information locally in our offices. How Citizens Advice Mendip collects your data We get permission to collect client information with our client permission and consent form. What Citizens Advice Mendip ask for To find out what information we ask for, see our national Citizens Advice privacy policy CAM Privacy Policy How Citizens Advice Mendip use your informationTo find out how we use your information, see our national Citizens Advice privacy policy Working on your behalfWhen you give us authority to act on your behalf, for example to help you with a Universal Credit claim, we’ll need to share information with that third party. We commonly share information, when acting on your behalf with your consent, with Mendip District Council, Somerset County Council, the DWP and Wessex Water How Citizens Advice Mendip stores your informationThe vast majority of your information is stored on the national Citizens Advice ‘Casebook’ system. We may also store documents and information securely in our local offices, in our local IT network and on one or more secure cloud-based systems. How Citizens Advice Mendip shares your informationWe only share information, with your specific consent, to funders like, Mendip District Council, Somerset County Council and the DWP Universal Credit for the services we deliver as part of casework or to demonstrate performance on a funding contract. Contact Citizens Advice Mendip about your informationIf you have any questions about how your information is collected or used, you can contact our office: Highfield House, Shape Mendip Campus, Cannards Grave Road, Shepton Mallet. BA4 5BT Telephone: 01749 34539 (open Monday to Friday 9am-4pm) You can contact us to: Who’s responsible for looking after your personal information The national Citizens Advice charity and your local Citizens Advice operate a system called Casebook to keep your personal information safe. This means they’re a ‘joint data controller’ for your personal information stored in our Casebook system. Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement also requires that the use of your information complies with data protection law. You can find out more about your data rights on the Information Commissioner’s website. |